Hi, I have a group of users who all share the same administrative assistant. All of their phones (7905's) are configured to forward-no-answer and foward-busy to the admins extension. None of these folks have voice mail, except for the admin.
The problem I am facing is that when a call is forwarded to the admin, and she is also busy or cannot answer, the call goes to the default Cisco Unity Attendant, not the admins voice mail. What would I need to correct in order for these fowarded calls to go to the admins voice mail in these cases?
Sorry, I did not explain this too well I guess
You need to create a "new" profile that points to the Admin number, This
"new" profile will then be applied to the phones that you want to be able to forward
to this Admin number (Under>Device>Phone>Directory Number>Voicemail Profile)