Trend Micro ProtectLink Troubleshooting

Unanswered Question
Nov 30th, 2009

I activated a 30 day trial of ProtectLink Gateway on my RV042, but after 4 days the router is just blocking all websites. In fact, I bought 7 units of the RV042 to connect gateway-to-gateway our 6 branch offices. I don't know why the routers work right at the begin and after is blocking all URLs. Well, I need to use a dynamic URL and email scanning. If this software works well, I really like to purchase 60 full subscriptions. Could you help me?

I have this problem too.
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daviddun Tue, 12/01/2009 - 07:48

Good Afternoon,

Can you send a  screen shot of the main (ProtectLink) page of the router.  I need to see what filtering the router is doing, or it might be best if you call the SBSC (866-606-1866) to troubleshoot the problem.

Steven DiStefano Tue, 12/01/2009 - 07:59

Can you do me a fast experiment please.

Disable Web Reputation Filtering (not to be confused with the category based content filtering) and see if that makes a difference.

I am folloing up on something similar at the moment......

Let me know,


MARCELOCALDAS Wed, 12/02/2009 - 03:32

Ok Steve, I disable the web reputation and the problem seems solved. Thanks!

However, I cannot use the web reputation resource?

Cisco/Trend could not launch a hotfix for this problem?

I think that this feature is too important.

Steven DiStefano Wed, 12/02/2009 - 03:51

Thanks for passing back this result.   Fact is, I worked with Trend and Cisco development on this issue last night in my lab, where I also have an SA 540 with PLG services (Content by category filtering and web reputation; not the email and I noticed this started happening to me too...

So your confirmation rules out the complexity or environment in my lab, so we know its not isolated to me ;-)

SO while I am happy to hear the news, I am sad and sorry for the temporary workaround, which I discovered through trial and error and seems to work for now.  Yes, we will fix this.  The PM i also aware of this as is involved and might add stimulated the resources to work on it with me last night.   He is a good man (he is also a Steve) Stay tuned....

MARCELOCALDAS Thu, 12/03/2009 - 10:20


Also, I think the router/software don't support much traffic because many times the browser shows: "The router is very busy at the moment. Please try after a few minutes."

And we couldn't use the internet.

Now really I have to disable the URL Filtering.

I remember that Web Reputation is disable.

I would like a solution to this.

Steven DiStefano Thu, 12/03/2009 - 11:20

In fact, if you open a case we can track it, rather than me using this thread.   Is that OK with you?


MARCELOCALDAS Sat, 12/05/2009 - 08:04



How can I open the case?

This problem is happening on my head office, where we have 30 workstations, but is ok at the branch offices (around 5 workstations).

Well, its seems that the RV042 is ideal for little sites (up to 5 users), but not enough for bigger size.

Could the RV082 (with ProtectLink) is enough for my head office?


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