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UCCX agent has two line configured

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TouchbaseParam
Level 1
Level 1

‎12-01-2009 12:26 AM - edited ‎03-14-2019 04:55 AM

Hi

How to avoid UCCX routed call and direct Ext call at the same time.

Because IP Phone has two line configured, one is for UCCX ext and another one is Direct Extension.

I would like know whether this will be achievable or Not.

Please advise.. it would be much appreciated.

Thanks

Regards,

Param

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Jonathan Schulenberg
Hall of Fame
Hall of Fame

‎12-01-2009 06:40 AM

At present, this is not avoidable. CCX does not care what is happening on other line appearences. It will offer a call to an agent even if they are already talking on another line. It is the agent's responsibility to put themselves in a Not Ready state if they are on another line.

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Jonathan Schulenberg
Hall of Fame
Hall of Fame

‎12-01-2009 06:40 AM

At present, this is not avoidable. CCX does not care what is happening on other line appearences. It will offer a call to an agent even if they are already talking on another line. It is the agent's responsibility to put themselves in a Not Ready state if they are on another line.

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TouchbaseParam
Level 1
Level 1
In response to Jonathan Schulenberg

‎12-01-2009 07:04 PM

Thanks Jonathan... really I appreciate your advise.

Regards,

Param

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