How to connect 2 triggers ?

Unanswered Question
Dec 1st, 2009


My script needs to call 2 external contacts (2 different triggers) and make them connect.

So i'm using "Place Call" Step for the 2 calls, and when they're connected, I don't find a way to connect them together...

Can someone help ?



I have this problem too.
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Jonathan Schulenberg Tue, 12/01/2009 - 06:33

This is, unfortunately, not possible within IP IVR or CCX. There is no way to join or conference contacts together. I would suggest adding yourself to the PER through your Cisco AM.


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