LMS 2.6 / QPM 4.0 : evaluation license message

Unanswered Question
Dec 1st, 2009

QPM had an evaluation expired license. We have installed a valid license but we always see the evaluation on QPM -> admininstration -> license -> license Overview and the valid one on LMS/CommonService ->  Admin -> licensing.

How can we suppress the evaluation ? Is it an error ?

see capture on file attach

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Joe Clarke Wed, 12/02/2009 - 00:07

Try clearing out the installed licenses.  Shutdown the LicenseServer daemon, then delete NMSROOT/etc/licenses/*.lic.  Then restart the LicenseServer, and navigate to the License page in the GUI.  Re-add the purchased LMS and QPM licenses, and you should not longer see the eval warning.

ebezombes Wed, 12/02/2009 - 12:19

Customer has made 2 tests:

- shutdown LicenseServer daemon

- delete NMSROOT/etc/licenses/*.lic.

- restart the LicenseServer,

- navigate to the License page in the GUI.

But He only re-add QPM license on QPM -> admininstration -> license -> add license , he doesn't have a LMS license.

     => same issue

He has reboot and made the same action but the issue is the same.

Joe Clarke Wed, 12/02/2009 - 12:30

This could be an issue with the license file.  Open a TAC service request, and include the license you are installing so it can be tested.


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