LMS 2.6 / QPM 4.0 : evaluation license message

ebezombes · ‎12-01-2009

QPM had an evaluation expired license. We have installed a valid license but we always see the evaluation on QPM -> admininstration -> license -> license Overview and the valid one on LMS/CommonService -> Admin -> licensing.

How can we suppress the evaluation ? Is it an error ?

see capture on file attach

ebezombes · ‎12-01-2009

you can find the capture file.

Joe Clarke · ‎12-02-2009

Try clearing out the installed licenses. Shutdown the LicenseServer daemon, then delete NMSROOT/etc/licenses/*.lic. Then restart the LicenseServer, and navigate to the License page in the GUI. Re-add the purchased LMS and QPM licenses, and you should not longer see the eval warning.

ebezombes · ‎12-02-2009

Customer has made 2 tests:

- shutdown LicenseServer daemon

- delete NMSROOT/etc/licenses/*.lic.

- restart the LicenseServer,

- navigate to the License page in the GUI.

But He only re-add QPM license on QPM -> admininstration -> license -> add license , he doesn't have a LMS license.

=> same issue

He has reboot and made the same action but the issue is the same.

Joe Clarke · ‎12-02-2009

This could be an issue with the license file. Open a TAC service request, and include the license you are installing so it can be tested.