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Unity 7 VM .wav volume too low

TKUZMA1022_2
Level 1
Level 1

‎12-01-2009 02:34 PM - edited ‎03-13-2019 06:46 PM

I just converted to Unity 7 UC and some users are complaining that the volume on the .wav files is too low even when they have the volume turned up all the way. I saw other posts from unity 3, etc.. that wanted you to adjuct the gain levels on the voiceports. Is that still valid and if so, do I adjust them on the remote side that is experancing the low volume issue.

Thank you for your help.

Tom

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2 Replies 2

Pablo Daniel Gonzalez Jimenez
Cisco Employee
Cisco Employee

‎12-07-2009 08:08 AM

Thomas,

Please check the following guide for troubleshooting volume issues with Unity connection:

"Problem with the Volume of Recordings"

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/troubleshooting/guide/7xcuctsg060.html#wp1052958

It will explain how to adjust volume.

HTH,

pablogon

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TKUZMA1022_2
Level 1
Level 1
In response to Pablo Daniel Gonzalez Jimenez

‎12-07-2009 10:19 AM

Thanks for your reply. I saw that artical also. I was looking for confermation. I will follow the process described.

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