12-02-2009 03:52 AM - edited 03-18-2019 10:53 AM
Hi All
Is that some way when i in the DND mode the incoming call can automatic transfer to VoiceMail?
Thx for help.
Solved! Go to Solution.
12-02-2009 06:02 AM
Hi Zhi,
In most cases, if users want their calls to go directly to VM without ringing their phone, they can use the "two button" approach. This key sequence will take approx .5 second longer than DND
1. Press CFWDALL Softkey
2. Press the Message Button (Envelope icon)
But as Art nicely noted (+5 points my friend!) In CUCM 7.x the Call Reject function
will follow the Call Forward No Answer setting on a phone, so if the CFNA is configured to go
to Voicemail then the call will flow that way in DND
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsdnd.html#wp1073696
Hope this helps!
Rob
12-02-2009 05:20 AM
If you want an incoming call to transfer directly to VM you can use
the key sequence CFWDALL and the Messages key rather than DND. Is there somthing else you are tryiing to accomplish?
HTH,
Art
12-02-2009 05:27 AM
CFWDALL is OK, The custom wanna when that press DND all new call will transfor to Voice Mail directly. Is the OK?
12-02-2009 05:33 AM
I've never had this request before but I would try "Call reject" and "Disable" as shown below and see how it works
(From CCM 7.1.2 Admin Guide)
Good Luck!
12-02-2009 06:11 AM
Thx All, I test the DND option Call Reject, is OK, in DND mode the new call will transfor to VM.
I check the document, When you in the DND mode Call Reject, the Callmangaer will send the busy to caller.
So i should config call forward Busy.
thx for help.
12-02-2009 06:16 AM
Zhi yu Zhi yu,
NP, happy to hear it works!
Rob, thanks for the clarification - I was just taking a shot in the dark. 5 points back at ya!
Art
12-02-2009 06:02 AM
Hi Zhi,
In most cases, if users want their calls to go directly to VM without ringing their phone, they can use the "two button" approach. This key sequence will take approx .5 second longer than DND
1. Press CFWDALL Softkey
2. Press the Message Button (Envelope icon)
But as Art nicely noted (+5 points my friend!) In CUCM 7.x the Call Reject function
will follow the Call Forward No Answer setting on a phone, so if the CFNA is configured to go
to Voicemail then the call will flow that way in DND
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsdnd.html#wp1073696
Hope this helps!
Rob
12-02-2009 06:50 AM
Hi Zhi,
Good stuff my friend!
I believe the setting should be under the CFNA config. Here is a call
flow example from the doc I linked earlier
Normal Call with DND and Call Forward No Answer Enabled on a Nonshared Line
The following steps show the call flow for a call that you make to a phone with both DND and Call Forward No Answer active:
1. Phone B configures Call Forward No Answer to forward calls to Phone C.
2. Phone B activates DND.
3. Phone A calls Phone B.
4. Phone B beeps and does not answer the call.
5. The call gets forwarded to phone C, which rings normally.
In your case VM would replace phone C in both steps 1 and 5
Cheers!
Rob
06-21-2013 04:17 AM
forgive as it is a long time ago but I need to implement DND and need it to go to VM . I don`t have access to CUCM - outsourced support
Replacing VM in steps 1 & 5 , will the CFNA be straight away or will the diverted based upon the CFNA time? If this is the case is the DND in this call flow only used to disable the ring sound
thanks
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