DIRT issue

Unanswered Question
Dec 2nd, 2009

All,


I am trying to run the DIRT backup process to an offbox server. When I get to the username section , it acts as if it wants a local user (on unity box) not a user from the offbox server. Is this correct? it also says it wants the UNC....so c:/xxx/xxx for the offbox server also?


Thanks for any help

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Ginger Dillon Wed, 12/02/2009 - 08:51

Hi -

Are you using the two-hop method as recommended in the DiRT Backup Help - http://www.ciscounitytools.com/Applications/Unity/DIRT/Help/index.html

As stated in the help, "The actual backup of the SQL data for the main Unity database and, optionally, the reports database is done using the SQL services themselves.  As such the permissions to write files to the target directory are limited by the account the SQL services are running under.  If your site is using the local system account for these services then writing the SQL backup data to an off box location will fail.  Further, you are using a domain account for the SQL services but dont want to grant read/write permissions to the off box location then the SQL backup portion will fail as well.

This is a fairly common scenario so we provided a simple mechanism to work around it.  First do the SQL backup to a local drive the move the backed up database files to the off box target using the account DiRT backup is running under and then delete the local copies of the backup files.  This is called the “two hop” method.

You can use this method by checking the “Use two hop method for backing up SQL data” check box and then providing a local target to use.  Be sure to use a local drive where you have room enough to do the backup.  For large systems the SQL tables can be large so be sure to leave yourself plenty of room."

Ginger

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