Is there a way to make a menu so the caller can dial an extension at anytime during the message at IPCC?
I know that we can do this at Unity but when the caller call in our main number, it will hit the greeting at IPCC not in the unity. Do we have options at IPCC?
I can probably setup one option to be transfer to Unity and have the caller dial ext. after press that opiton but seems to be not practical.
We setup dialing by name (directory) and put the option to be transferred to Unity and Unity is handling the dialing by name.