12-03-2009 01:50 AM - edited 03-15-2019 08:39 PM
Hi,
I have configured CUCM to sync up with the customers LDAP server and using the same OU for LDAP authentication, but when you log into https://cmipaddr/ccmuser the user receives the above error message - Failed to communicate with LDAP server
Under the Users Group, Standard CCM End Users the users are there and have the correct privileges that should log them into ccmuser account.
I have attached the error messages and screen shots for the LDAP and end user pages.
Thanks,
James
12-03-2009 05:50 AM
I think you must have general LDAP authentication errors, not specific ccmuser page.
Install Click-2-call or TSP and see if these programs authenticates correctly.
JH
12-09-2009 04:07 AM
Hi JH,
Sorry for not getting sooner.
I have downloaded and tested the Click to Call in my test lab and it works OK against a End User login (no LDAP configured). I then tested this against our customers site with LDAP Authentication and the user credentials failed to login in Click to Call.
Is there anything else to try against the LDAP server?
Thanks,
James
12-10-2009 12:00 AM
Hi,
From your screen shots it seems that you don't have the same search path for Directory and Authentication.
If possible make it the same, or make the authentication path to include all, for example: DC=xxxx,DC=com
JH
12-10-2009 12:52 AM
Hi,
I have attached the directory configuration we have in place -
LDAP Directory
AC_LDAP_Staff
CN=spickins,CN=users,DC=** This is the same DC for all Directories **,DC=local
OU=Staff,DC=** As above **,DC=Local
AC_LDAP_Support
CN=spickins,CN=users,DC=** This is the same DC for all Directories **,DC=local
OU=Support,DC=** As above **,DC=local
AC_LDAP_Techs
CN=spickins,CN=users,DC=** This is the same DC for all Directories **,DC=local
OU=Computer Techs,DC=** As above **,DC=Local
LDAP Authentication
CN=spickins,CN=users,DC=** This is using the same name as in the Directory DC **,DC=local
OU=Support,OU=Staff,OU=Computer Techs,DC=** Same DC as above **,DC=DC01
Server Information - 172.16.0.101
We are using 3 directories for each OU and the under the Authentication we have collated the OU's. The information is eing passed into the directories, but the authentication part does not work as l would have thought.
Can you let me know if you think the above structure for the Directories/Authentication looks OK?
Regards,
James
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