We have a UC540 on a Cbeyond SIP circuit. On all of our UC520's and Cbeyond SIP installs, the inbound call displays the caller id number AND company name ( if available). The 504 handset only shows the caller id phone number.
I am not sure if it's the small screen of the 504? or a setting we need to adjust in the UC540 configs?
I imagine it's a simple thing to address, but I'm not sure what to do to fix this. Please advise.
I have already asked the question of if and when, but haven't received a response yet. Since the if hasn't been confirmed, when might be pretty far out.
I don't think the problem is in the IOS, but the actual script that runs BACD. But, since I don't think anyone is working on it now, I don't think the chances are good that you will get one soon as a special load.
As far as other call routing and keeping calling name, I would have to do lots of testing, but I don't think you will end up with anything as good as BACD without using another type of script.