Cisco 7960G phones and Speed Dial buttons

Unanswered Question
Dec 3rd, 2009

The Cisco 7960G phone has 6 speed dial buttons but the way our phones are setup the first button has the ext number( line) attached to it and is therefore redundant. We only have 5 other buttons to use for speed dials. Is this normal? Is there a way we can have all six buttons available as speed dials.

I have this problem too.
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Paul Reck Thu, 12/03/2009 - 17:45

Hi Jenny,

that is normal.  The first button is configured as a line so that the phone can make and receive calls.  Additional speed dials that are added are available through the abbreviated-dial settings.

Alternatively you could use a 7915 sidecar(s) to expand the number of speed dials visible on the phone.


jenny_flannigan Thu, 12/03/2009 - 17:54

Thanks Paul

How do I access the abbreviated dials?( what buttons do i push) I have setup abbreviated dials but cant access them

Paul Reck Thu, 12/03/2009 - 18:02

Hi Jenny,

if you press the keypad number referring to the speed dial, eg 5, 6, 7, all the way through to 99, you should see the AbbrDial softkey on the phone.  Select that softkey and the phone will dial the speed dial associated with that number.

If you don't see the softkey then you may have to check your softkey templates.



Jaime Valencia Thu, 12/03/2009 - 19:40

Just to add something, do this ON-HOOK

If you go OFF-hook you won't get the abbrdial softkey, depending on your version you can configure it to show off-hook also but default is on-hook



if this helps, please rate


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