12-03-2009 04:55 PM - edited 03-15-2019 08:40 PM
The Cisco 7960G phone has 6 speed dial buttons but the way our phones are setup the first button has the ext number( line) attached to it and is therefore redundant. We only have 5 other buttons to use for speed dials. Is this normal? Is there a way we can have all six buttons available as speed dials.
12-03-2009 05:45 PM
Hi Jenny,
that is normal. The first button is configured as a line so that the phone can make and receive calls. Additional speed dials that are added are available through the abbreviated-dial settings.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmcfg/b06phone.html#wp1303754
Alternatively you could use a 7915 sidecar(s) to expand the number of speed dials visible on the phone.
Paul
12-03-2009 05:54 PM
Thanks Paul
How do I access the abbreviated dials?( what buttons do i push) I have setup abbreviated dials but cant access them
12-03-2009 06:02 PM
Hi Jenny,
if you press the keypad number referring to the speed dial, eg 5, 6, 7, all the way through to 99, you should see the AbbrDial softkey on the phone. Select that softkey and the phone will dial the speed dial associated with that number.
If you don't see the softkey then you may have to check your softkey templates.
regards
Paul
12-03-2009 07:40 PM
Just to add something, do this ON-HOOK
If you go OFF-hook you won't get the abbrdial softkey, depending on your version you can configure it to show off-hook also but default is on-hook
HTH
java
if this helps, please rate
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