I haven't got any clear the difference between the different CTI-raleted parameters available in the CCM 6.1(2)
Application user --> Permision Information -->
Standard CTI Allow Control of All Devices
Standard CTI Enabled
End User level -->
Extension Mobility --> Allow Control of Device From CTI
Permission Information --> Standard CTI Enabled
Device Level --> ‘Allow Control of Device from CTI’
DN level --> ‘Allow Control of Device from CTI’
Please, can any of you let me know which are the functions of each one of them?
On the other hand, we have develope an application using JTAPI that checks the status of all the phones assigned to an end user. When oen of them receives a call the application launch an IE session.
To get this working I have created an Appliction User with the permissions mentioend above, Standard CTI Allow Control of All Devices and Standard CTI Enabled. It has no associated devices.
We have configured all the end users that should the application as follows:
- They have an associated device, their phone.
- They have the permissions mentioned above, Extension Mobility --> Allow Control of Device From CTI and Permission Information --> Standard CTI Enabled.
At Device level and at DN level we have activated the option ‘Allow Control of Device from CTI’.
My question is: Is all this configuration required or I have configured extra things that are not required for our application?
Thanks in advance for your kind help to solve these doubts.