Solved: +Missed calls in hunt groups

daniel.espi · ‎12-04-2009

Hello,

we are observing a bad behavior when a hunt group received a call. Every calls appears as a missed calls even they are answered by any memeber of hunt group. This behavior is the same for broadcast, circular or top Down algorithm in hunt group.

Our Call manager is in 7.1.3 version. Does anyone know how we can´t change that?

Thanks in advance.

Daniel Espi

Paul Reck · ‎12-04-2009

Hi Daniel,

I'm not sure it will apply to hunt groups but there is a setting for disabling logging missed calls on shared lines that might be worth looking at, it was introduced in 7.1(2)

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_1_2/cucm-rel_notes-712a.html#wp1239329

Regards

Paul

View solution in original post

Rob Huffman · ‎12-04-2009

Hi Daniel,

As you have discovered, anytime a call hits the display on

an IP Phone it is saved/displayed as a "Missed" call. There is no

way to mitigate this other than for "shared lines" on the newest CUCM

releases (as nicely noted by Paul ...+5 Paul )

In your example, the Broadcast Algorithm will generate the most

Missed call displays as every call hits every members phone. If your users

are having trouble discerning if a call came from the Hunt group vs a call

to their personal DN they may find the "Details" softkey handy, as it will show

alot of related info regarding the nature of the call.

Cheers!

Rob

View solution in original post

Paul Reck · ‎12-04-2009

Hi Daniel,

I'm not sure it will apply to hunt groups but there is a setting for disabling logging missed calls on shared lines that might be worth looking at, it was introduced in 7.1(2)

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_1_2/cucm-rel_notes-712a.html#wp1239329

Regards

Paul

Rob Huffman · ‎12-04-2009

Hi Daniel,

As you have discovered, anytime a call hits the display on

an IP Phone it is saved/displayed as a "Missed" call. There is no

way to mitigate this other than for "shared lines" on the newest CUCM

releases (as nicely noted by Paul ...+5 Paul )

In your example, the Broadcast Algorithm will generate the most

Missed call displays as every call hits every members phone. If your users

are having trouble discerning if a call came from the Hunt group vs a call

to their personal DN they may find the "Details" softkey handy, as it will show

alot of related info regarding the nature of the call.

Cheers!

Rob

daniel.espi · ‎12-08-2009

Hi,

Do you know if this behavior will be modified in new releases? is there any roadmap about it?

Thanks for all.