12-04-2009 07:19 AM - edited 03-14-2019 04:56 AM
Hi,
I am trying to develop a script for UCCX 7.0. I opened Unified CCX Editor started new script, put an accept step and a terminate a step with delay step between the a two of em, uploaded my script to the appadmin page and created a new application for it and. When dialing my application trigger i got "soory we are experiencing problems now please call later". When I try to use the default "aa.aef" script instead of mine It works great. what should I check to have my script work.
Best Regards
Solved! Go to Solution.
12-04-2009 07:46 AM
Is the timestamp close to the time of your issue? I would imagine that it's not the cause of the issue as you're getting to the UCCX server and hearing the standard error message about the system problem. I think that looking in the MIVR logs will shed a bit more light as to what is happening when you call into your application.
12-04-2009 07:23 AM
Did you also validate your script? Open the script in the script editor and select Tools > Validate. That
will make sure that there are no issues with variables or anything in your script. If not, then you'll have to start taking a look at the log files on the server.
12-04-2009 07:34 AM
Yes I did validate my script.
12-04-2009 07:37 AM
You'll need to start taking a look at the MIVR logs then. If you want some help going through these, go ahead and post the log with the call here.
12-04-2009 07:38 AM
And I did actually take a look in my servers events log and I noticed a suspicious event "CTI Storage Server : unable to connect to cti server" does this has something to do with my problem?
12-04-2009 07:46 AM
Is the timestamp close to the time of your issue? I would imagine that it's not the cause of the issue as you're getting to the UCCX server and hearing the standard error message about the system problem. I think that looking in the MIVR logs will shed a bit more light as to what is happening when you call into your application.
12-07-2009 02:30 AM
Hi Ryan,
I had no choice but to reboot my uccx servers and actually that resolved my issues.
Thanks for your help.
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