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UCCX scripting problem

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Hatem_Hamdi
Level 1
Level 1

‎12-04-2009 07:19 AM - edited ‎03-14-2019 04:56 AM

Hi,

I am trying to develop a script for UCCX 7.0. I opened Unified CCX Editor started new script, put an accept step and a terminate a step with delay step between the a two of em, uploaded my script to the appadmin page and created a new application for it and. When dialing my application trigger i got "soory we are experiencing problems now please call later". When I try to use the default "aa.aef" script instead of mine It works great. what should I check to have my script work.

Best Regards

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Ryan Mullins
Level 1
Level 1
In response to Hatem_Hamdi

‎12-04-2009 07:46 AM

Is the timestamp close to the time of your issue?  I would imagine that it's not the cause of the issue as you're getting to the UCCX server and hearing the standard error message about the system problem.  I think that looking in the MIVR logs will shed a bit more light as to what is happening when you call into your application.

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Ryan Mullins
Level 1
Level 1

‎12-04-2009 07:23 AM

Did you also validate your script?  Open the script in the script editor and select Tools > Validate.  That

will make sure that there are no issues with variables or anything in your script.  If not, then you'll have to start taking a look at the log files on the server.

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Hatem_Hamdi
Level 1
Level 1
In response to Ryan Mullins

‎12-04-2009 07:34 AM

Yes I did validate my script.

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Ryan Mullins
Level 1
Level 1
In response to Hatem_Hamdi

‎12-04-2009 07:37 AM

You'll need to start taking a look at the MIVR logs then.  If you want some help going through these, go ahead and post the log with the call here.

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Hatem_Hamdi
Level 1
Level 1
In response to Hatem_Hamdi

‎12-04-2009 07:38 AM

And I did actually take a look in my servers events log and I noticed a suspicious event "CTI Storage Server : unable to connect to cti server" does this has something to do with my problem?

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Ryan Mullins
Level 1
Level 1
In response to Hatem_Hamdi

‎12-04-2009 07:46 AM

Is the timestamp close to the time of your issue?  I would imagine that it's not the cause of the issue as you're getting to the UCCX server and hearing the standard error message about the system problem.  I think that looking in the MIVR logs will shed a bit more light as to what is happening when you call into your application.

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Hatem_Hamdi
Level 1
Level 1
In response to Ryan Mullins

‎12-07-2009 02:30 AM

Hi Ryan,

I had no choice but to reboot my uccx servers and actually that resolved my issues.

Thanks for your help.

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