Regarding CDR Analysis and reporting login problem

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Dec 4th, 2009
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We are having Cisco Call Manager 4.1 .

When we login to CAR its showing error as " Invalid User ".

Now we are able to login with same username and password previously.

Can u pls help how we can now able to login to CAR?


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htluo Fri, 12/04/2009 - 09:37
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CallManager keeps record of which user would be the CAR admin user.  This is in DC Directory (or AD if your CCM is AD-integrated).

Editing the directory is not recommended by end users.  Please open a TAC case.  They should be able to recover it in 5 minutes.


vaishalin Sun, 01/24/2010 - 21:08
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We are having problem with CDR not getting generated at all.

In Error log its showing Database access error.

While uninstalling CAR , Its not able to uninstall DC Directory.

Also when we open DC Directory Admin we are not able to delete "CiscoAdminRepToolAdminGroupUsers "

under "Groups" tab.

So we are not able to login with default admin user.

Its showing error as " you are not authorized " while deleting "CiscoAdminRepToolAdminGroupUsers"

We are logging with local administrator.

Please let us know how we can do this so that we can login with default user



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