Regarding CDR Analysis and reporting login problem

Unanswered Question
Dec 4th, 2009

Hi

We are having Cisco Call Manager 4.1 .

When we login to CAR its showing error as " Invalid User ".


Now we are able to login with same username and password previously.


Can u pls help how we can now able to login to CAR?


Vaishali

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htluo Fri, 12/04/2009 - 09:37

CallManager keeps record of which user would be the CAR admin user.  This is in DC Directory (or AD if your CCM is AD-integrated).


Editing the directory is not recommended by end users.  Please open a TAC case.  They should be able to recover it in 5 minutes.


Michael

http://htluo.blogspot.com

vaishalin Sun, 01/24/2010 - 21:08

Hi


We are having problem with CDR not getting generated at all.


In Error log its showing Database access error.


While uninstalling CAR , Its not able to uninstall DC Directory.


Also when we open DC Directory Admin we are not able to delete "CiscoAdminRepToolAdminGroupUsers "

under "Groups" tab.


So we are not able to login with default admin user.


Its showing error as " you are not authorized " while deleting "CiscoAdminRepToolAdminGroupUsers"


We are logging with local administrator.


Please let us know how we can do this so that we can login with default user


Vaishali

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