UCCX 7.0.1(sr4) Oubound Call's Cause Stuck Agent

Unanswered Question
Dec 4th, 2009

Opened a TAC case as well -- but wanted to see if anyone else has seen this.

Upgraded from 7.0.1 to 7.0.1(sr4)

The agent CAD upgraded fine on all the desktops - all the agents have local admin.

What's happening is, on an outbound call, if the agent uses the Answer/Drop button in CAD to hang up, they get stuck in "CONNECTED"

It does drop the call, but the agent ends up stuck in CONNECTED and the only choice is logout/login to get the agent state correct.

Anyone else seen this?

I have this problem too.
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bikebright Mon, 12/07/2009 - 15:42

I had this problem also when I upgraded to SR4 from SR3. After

two days I went back to SR3 and the problem disappeared.

aaavvvmmm Tue, 05/04/2010 - 03:47


I'm seeing the same problem with our customer .

Any updates from cisco TAC?



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