Caller ID with SNR

Answered Question

Hello everyone,

I've heard that with the latest UC520 firmware caller ID is now passed to the snr number. I've upgraded and do not see this happening, is there some config I must do? If so, could you please describe it.

Thanks in advance!

I have this problem too.
0 votes
Correct Answer by Marcos Hernandez about 6 years 4 months ago

For FXO caller ID is controlled by the Telco for outbound calls. There is no way to preserve the original one. This is NOT a Cisco limitation.


Marcos

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Overall Rating: 5 (1 ratings)
Marcos Hernandez Mon, 12/07/2009 - 11:33

Are you getting caller id from your telco? What kind of voice connection is this? PRI, SIP, FXO?

Thanks,


Marcos

Correct Answer
Marcos Hernandez Tue, 12/08/2009 - 08:07

For FXO caller ID is controlled by the Telco for outbound calls. There is no way to preserve the original one. This is NOT a Cisco limitation.


Marcos

mondakota Wed, 08/04/2010 - 09:15

Hi,

I have a similar problem. I receive caller id from SIP provider and i can see it in the phones, but when the call reaches VM or SNR i cannot see the caller-id. What i see in VM notifications messages or SNR phone is the number of the UC520 system. It is like the call is composed by UC520.

Any suggestions?

Leo.

ciscojoe837 Sun, 04/22/2012 - 07:24

I only have VoIP lines (no analog or FXO) and the SNR Caller-ID does not pass through.  How can this be corrected?  I can't tell who is calling because it always shows my company name and number.

Thanks.

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