CRSAdmin Role

Unanswered Question
Dec 6th, 2009


I have asked this question some time ago and didn't have a good answer.

What role should I assigna to crsadmin? Most of the answer I was given was CTI.

As you know, there are several CTI roles. Anybody know which one is a must?


I have this problem too.
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karnakumar Sun, 12/06/2009 - 16:14

This CRS admin user need to be enabled with administrator capability in CRS user management.

Aaron Harrison Tue, 12/08/2009 - 04:23


CRSAdmin doesn't need any roles at all.

It's used solely to authenticate to the appadmin pages.

We often set CRSAdmin up with an associated phone/IPCC Extension so we can use it as a test Supervisor/Agent/Reporting account, but it doesn't need any roles at all.




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