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CRSAdmin Role

smallrain_2
Level 1
Level 1

Hi,

I have asked this question some time ago and didn't have a good answer.

What role should I assigna to crsadmin? Most of the answer I was given was CTI.

As you know, there are several CTI roles. Anybody know which one is a must?

Thanks,

2 Replies 2

karnakumar
Level 1
Level 1

This CRS admin user need to be enabled with administrator capability in CRS user management.

Aaron Harrison
VIP Alumni
VIP Alumni

Hi

CRSAdmin doesn't need any roles at all.

It's used solely to authenticate to the appadmin pages.

We often set CRSAdmin up with an associated phone/IPCC Extension so we can use it as a test Supervisor/Agent/Reporting account, but it doesn't need any roles at all.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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