12-06-2009 08:44 AM - edited 03-14-2019 04:56 AM
Hi,
I have asked this question some time ago and didn't have a good answer.
What role should I assigna to crsadmin? Most of the answer I was given was CTI.
As you know, there are several CTI roles. Anybody know which one is a must?
Thanks,
12-06-2009 04:14 PM
This CRS admin user need to be enabled with administrator capability in CRS user management.
12-08-2009 04:23 AM
Hi
CRSAdmin doesn't need any roles at all.
It's used solely to authenticate to the appadmin pages.
We often set CRSAdmin up with an associated phone/IPCC Extension so we can use it as a test Supervisor/Agent/Reporting account, but it doesn't need any roles at all.
Regards
Aaron
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