aborted calls at run external script step

Unanswered Question
Dec 6th, 2009

hello everyone

when I was monitoring a script, I noticed a large percentage of calls are aborted on the node " run external script", and a few number of calls listed as " in process". only a small percentage of calls passed this node.

I would like to ask what does this "abort" means, does it mean the the call fails at this node, or the caller purposely terminate the call at this node.

thanks in advance

I have this problem too.
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david.macias Mon, 12/07/2009 - 09:05

Yes, more than likely the call is failing at some point in your RES node.  Are you using CVP?  What do the CVP and PG logs tell you?  What does the RES do?

david

applegreen Mon, 12/07/2009 - 12:48

Hi, David

thanks for replying me back

we are using IPIVR instead of CVP and system was under a really heavn load.

one RES was just simplely playing a prompt

Unfortunately some how, I couldn't get the log from IPIVR.

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