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aborted calls at run external script step

applegreen
Level 1
Level 1

‎12-06-2009 06:38 PM - edited ‎03-14-2019 04:56 AM

hello everyone

when I was monitoring a script, I noticed a large percentage of calls are aborted on the node " run external script", and a few number of calls listed as " in process". only a small percentage of calls passed this node.

I would like to ask what does this "abort" means, does it mean the the call fails at this node, or the caller purposely terminate the call at this node.

thanks in advance

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4 Replies 4

david.macias
VIP
VIP

‎12-07-2009 09:05 AM

Yes, more than likely the call is failing at some point in your RES node.  Are you using CVP?  What do the CVP and PG logs tell you?  What does the RES do?

david

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applegreen
Level 1
Level 1
In response to david.macias

‎12-07-2009 12:48 PM

Hi, David

thanks for replying me back

we are using IPIVR instead of CVP and system was under a really heavn load.

one RES was just simplely playing a prompt

Unfortunately some how, I couldn't get the log from IPIVR.

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david.macias
VIP
VIP
In response to applegreen

‎12-07-2009 02:20 PM

It is going to be a bit tough to troubleshoot without MIVR logs, any word from the PIM logs?

david

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geoff
Level 10
Level 10
In response to david.macias

‎12-07-2009 03:11 PM

Run out of ports? How big is the port group and media control port group?

Regards,

Geoff

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