12-06-2009 06:38 PM - edited 03-14-2019 04:56 AM
hello everyone
when I was monitoring a script, I noticed a large percentage of calls are aborted on the node " run external script", and a few number of calls listed as " in process". only a small percentage of calls passed this node.
I would like to ask what does this "abort" means, does it mean the the call fails at this node, or the caller purposely terminate the call at this node.
thanks in advance
12-07-2009 09:05 AM
Yes, more than likely the call is failing at some point in your RES node. Are you using CVP? What do the CVP and PG logs tell you? What does the RES do?
david
12-07-2009 12:48 PM
Hi, David
thanks for replying me back
we are using IPIVR instead of CVP and system was under a really heavn load.
one RES was just simplely playing a prompt
Unfortunately some how, I couldn't get the log from IPIVR.
12-07-2009 02:20 PM
It is going to be a bit tough to troubleshoot without MIVR logs, any word from the PIM logs?
david
12-07-2009 03:11 PM
Run out of ports? How big is the port group and media control port group?
Regards,
Geoff
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