Solved: Monitoring who is in a hunt group with extension mobility users

stafford.slater · ‎12-07-2009

Hi There,

Is there a way to monitor who is logged into a hunt group, I am having problems with users logging out of extension mobility but not logging out of the hunt group.

It appears that they stay logged into the hunt group and calls appear to go to that users extension even though they are not logged into a phone with extension mobility.

Thanks,

Staffiord

Simon Machielse · ‎12-07-2009

The huntgroup logout button is device based. This means that if a user presses the logout button the device will be logged out of the huntgroup instead of the line.

To monitor the phones/devices which are logged into a huntgroup there is now way, not even with RTMT to monitor this. (Cisco feature request ;-)

you can use the following query via SSH on the UCM

run sql select * from devicehlogdynamic

this will show you if the flag for a specific device is set to "t" or "f". t means logged in, f means logged off

use a join to get the correct information together.

View solution in original post

Simon Machielse · ‎12-07-2009