Call Pickup Groups in CCM7

Answered Question
Dec 7th, 2009


I am having a problem with call pickups on CCM 7. The problem is I have 2 reception phones configured in a line group and a  pickup group. I have other users confiugred for the same pickup group so that they can pickup the reception phones when the receptionists are not there. These phones are not in the reception line group. However when they go to pickup a reception call, it fails. i.e. the pickup group is not working. Is there some operability issue between Line groups and call pickup groups in CCM 7?

Any help appreciated.


I have this problem too.
0 votes
Correct Answer by rob.huffman about 6 years 10 months ago

Hi Derek,

I have not tried this with CUCM 7.x, but this Hunt group/pickup restriction

has hit all CUCM 4.x, 5.x and 6.x versions so I am guessing it still applies



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Overall Rating: 5 (4 ratings)
Simon Machielse Mon, 12/07/2009 - 04:27

You have to set the line group in de same pickup group.

I'm not sure if this option is directly available in cucm 7, in previous version you would have to enable a special Cxxxxx id in the enterprise or service params to get the pickup field in the line group.

rob.huffman Mon, 12/07/2009 - 07:06

Hi Derek,

This setup does not work without the "workaround" shown below. Once you apply this you should be good to go

**Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)

This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.

From this doc;

1.- Enter

CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support

Use 1' under the new group 'Cisco Support use Only' and click update. Only the value

CSCsb42763 in this parameter can enable the configuration. Change the

value to anything else to disable this functionality.

2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call

Pickup Group dropdown list and click update.


Call Pickup fails on Hunt List


Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.


Use multiple shared lines & CFNA between each shared line.

Related Bugs

Call Pickup fails when ringing line list member

Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.

Call Pickup from line group member fails after es installed

Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None

Hope this helps!


Derek McCormick Mon, 12/07/2009 - 07:24

Hi Rob,

Is this still the case for CCM 7. I have implemented this just now on a CCM7 server and it works fine.


Correct Answer
rob.huffman Mon, 12/07/2009 - 07:32

Hi Derek,

I have not tried this with CUCM 7.x, but this Hunt group/pickup restriction

has hit all CUCM 4.x, 5.x and 6.x versions so I am guessing it still applies



shrutid22 Sun, 02/21/2010 - 18:25

Hi There

I wonder why this is not fixed in CCM7.1 as well.

My client is running 7.1 and is extremely annoyed. Any way thanks for hte solution



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