Finding UCCX users...

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Dec 7th, 2009
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I need a way to find my Uccx users(name & CSQ) - well from a script or from a table on the contactcenter server(running v7) otherwise i´ll need to update my own table manually.

The IPCC server (4.13) we could access the uccx database directly, but i dont have the new password..

any ideas ?

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Rajiv Lal Mon, 12/07/2009 - 07:51
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You can make use of Real Time Reporting available in IPCCX.

Login to appadmin -->Tools-->Real time reporting-->In the report tab look for CSQ ipcc express stats and Resource Ipcc express stats.

The above is available in IPCCX 4.0.5 i dont have 4.0.1 to check the above

I hope the above helps.



steffenluttge Mon, 12/07/2009 - 11:33
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i´m already using Rtmt, but i´m  trying to make some kind of automatic select from UCCX to my own SQL-Table.



Rajiv Lal Mon, 12/07/2009 - 13:21
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I am not sure how you will get the results automatically.

I guess ODBC connection to the UCCX database could help you to fetch the data from the SQL tables.



James Hawkins Mon, 12/07/2009 - 15:22
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To get access to the db_cra database where the data you need is stored follow the process on page 534 of the document below:

The document below should help understand the database structure.


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