Finding UCCX users...

Unanswered Question
Dec 7th, 2009

Hello

I need a way to find my Uccx users(name & CSQ) - well from a script or from a table on the contactcenter server(running v7) otherwise i´ll need to update my own table manually.

The IPCC server (4.13) we could access the uccx database directly, but i dont have the new password..

any ideas ?

I have this problem too.
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Rajiv Lal Mon, 12/07/2009 - 07:51

Hi,

You can make use of Real Time Reporting available in IPCCX.

Login to appadmin -->Tools-->Real time reporting-->In the report tab look for CSQ ipcc express stats and Resource Ipcc express stats.

The above is available in IPCCX 4.0.5 i dont have 4.0.1 to check the above

I hope the above helps.

HTH

Rajiv

steffenluttge Mon, 12/07/2009 - 11:33

hello

i´m already using Rtmt, but i´m  trying to make some kind of automatic select from UCCX to my own SQL-Table.

Regards

Steffen

Rajiv Lal Mon, 12/07/2009 - 13:21

Hi,

I am not sure how you will get the results automatically.

I guess ODBC connection to the UCCX database could help you to fetch the data from the SQL tables.

Regards

Rajiv

James Hawkins Mon, 12/07/2009 - 15:22

To get access to the db_cra database where the data you need is stored follow the process on page 534 of the document below:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf

The document below should help understand the database structure.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx70dbschema.pdf

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