We're experiencing an odd Viewmail issue. When some of our users set the Viewmail Playback option to "phone" they get an error message when they try to play back a message. If we disable the Symantec application "ccApp.exe" then it will work for them. We have about 350 users all using imaged pc's and only about 10 of the users have this issue.Out of the 10, about 3 have it consistantly. For the others it comes and goes. There are no version differences in the files between those who are experiencing the problem and those who are not.
We're on Unified Communications manager 6 with Unity version 5.