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Agent and Supervisor Call chat option shows " Teamates Unavailable"

harisivaji
Level 1
Level 1

‎12-07-2009 09:30 AM - edited ‎03-14-2019 04:57 AM

Hi,

I want to test this Chat service but when click in to this chat option either in Agent or supervisor there are no agents displayed in the Teamates field.

I verifed this Call Chat service it is up and running, what i need to do to use it.

Thanks,

Hari

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2 Replies 2

Ryan Mullins
Level 1
Level 1

‎12-07-2009 02:22 PM

Make sure that they are assigned to a team under the RmCm configuration in UCCX.

harisivaji
Level 1
Level 1
In response to Ryan Mullins

‎12-08-2009 06:35 AM

Hi,

yes all are assignes in a team

regards,

Hari

0 Helpful
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