I cannot get message notification to work on a UC500

Unanswered Question

I have tested the account from outlook and the SMTP account dose no look like it is sending the message.  Although, the cell phone notification works.  any ideas this is a Comcast email address external to my firm.  Is there a way to see an error log or does anyone have any Ideas?

Version 12.4(11r)XW

Revision: 3.1

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NYCiscoTech_2 Mon, 12/07/2009 - 13:31

Do you have your SMTP settings properly configured under Cisco Unity Express? (System -> SMTP Settings)

Are you using Comcast's SMTP server to send the notifications and if so are you using a valid username/password that will allow the message to be sent?

Steven Smith Mon, 12/07/2009 - 13:52

If you log into CUE, can you ping the SMTP server?  Is name resolution working in CUE?

Steven Smith Mon, 12/07/2009 - 14:03

Are they running on the default SMTP ports?  Have you checked your junk email to make sure it didn't show up in there?

NYCiscoTech_2 Mon, 12/07/2009 - 14:06

You may want to try using port 587 instead of 25.  Depending on your type of service, rumor has it that Comcast has in the past blocked outbound access using port 25.   Additionally, their servers may be looking for the 'From Address' to be @comcast.net


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