I cannot get message notification to work on a UC500

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NYCiscoTech_2 Mon, 12/07/2009 - 13:31
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Do you have your SMTP settings properly configured under Cisco Unity Express? (System -> SMTP Settings)


Are you using Comcast's SMTP server to send the notifications and if so are you using a valid username/password that will allow the message to be sent?

Steven Smith Mon, 12/07/2009 - 13:52
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If you log into CUE, can you ping the SMTP server?  Is name resolution working in CUE?

Steven Smith Mon, 12/07/2009 - 14:03
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Are they running on the default SMTP ports?  Have you checked your junk email to make sure it didn't show up in there?

NYCiscoTech_2 Mon, 12/07/2009 - 14:06
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You may want to try using port 587 instead of 25.  Depending on your type of service, rumor has it that Comcast has in the past blocked outbound access using port 25.   Additionally, their servers may be looking for the 'From Address' to be @comcast.net

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