12-07-2009 12:45 PM - edited 03-21-2019 01:52 AM
I have tested the account from outlook and the SMTP account dose no look like it is sending the message. Although, the cell phone notification works. any ideas this is a Comcast email address external to my firm. Is there a way to see an error log or does anyone have any Ideas?
Version 12.4(11r)XW
Revision: 3.1
12-07-2009 01:31 PM
Do you have your SMTP settings properly configured under Cisco Unity Express? (System -> SMTP Settings)
Are you using Comcast's SMTP server to send the notifications and if so are you using a valid username/password that will allow the message to be sent?
12-07-2009 01:50 PM
Yes, the setting are all configured. I tested the setting from an outlook client.
12-07-2009 01:52 PM
If you log into CUE, can you ping the SMTP server? Is name resolution working in CUE?
12-07-2009 01:56 PM
No, although it resolves the correct address.
12-07-2009 02:03 PM
Are they running on the default SMTP ports? Have you checked your junk email to make sure it didn't show up in there?
12-07-2009 02:13 PM
yes i have check the junk mail. per comcast they gave me the port number. is there a way to debug to see if it is tring to connect?
12-07-2009 02:06 PM
You may want to try using port 587 instead of 25. Depending on your type of service, rumor has it that Comcast has in the past blocked outbound access using port 25. Additionally, their servers may be looking for the 'From Address' to be @comcast.net
12-07-2009 02:50 PM
Got it. The Lady at Comcast gave me the incorrect port and server address............
The following are the setting for Comcast Business Class customers.
SMTP Server: smtp.hmc1.comcast.net
Port: 587
Thanks everyone for your help......
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