2811 Voice Bundle PoE issue

Unanswered Question
Dec 7th, 2009
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I have a 2811 chassis to be used as a demo/learning platform.

- The Inline power supply (PWR-2811-AC-IP) is installed and 48 volts confirmed.

- HWIC-4ESW-POE is installed

  - HWIC-ESW is recognized

  - IPLM-4 is recognized

- IOS Version:     12.4-24 T2


** 79xx phones do not power up **

** In fact, none of the power commands are available. **


Any help would be appreciated.


Thanks,


Bob Ehlenfield

CS Business Systems


---------------- Supporting Information ----------------------------------


2811CMECUE#sho env


Main Power Supply is AC with -48V
-48V supply status: OK
-48V relay status: ISOLATED


Fan 1 OK
Fan 2 OK
Fan 3 OK


Fan Speed Setting: Normal


System Temperature: 16 Celsius (normal)


Environmental information last updated 00:00:22 ago

----------------------


2811CMECUE#sho inv
NAME: "2811 chassis", DESCR: "2811 chassis"
PID: CISCO2811         , VID: V04 , SN: FTX1105A55D


NAME: "4 Port FE Switch on Slot 0 SubSlot 1", DESCR: "4 Port FE Switch"
PID: HWIC-4ESW         , VID: V01 , SN: FOC10493RBF


NAME: "WIC/VIC/HWIC 1 Power Daughter Card", DESCR: "4-Port HWIC-ESW Power Daughter Card"
PID: ILPM-4            , VID: V01 , SN: FOC10493NFL


NAME: "PVDMII DSP SIMM with one DSP on Slot 0 SubSlot 4", DESCR: "PVDMII DSP SIMM with one DSP"
PID: PVDM2-16          , VID: V01 , SN: FOC11034598


NAME: "AIM Service Engine 1", DESCR: "AIM Service Engine"
PID: AIM-CUE           , VID: V02 , SN: FOC10514XNS

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vvasisth Tue, 12/08/2009 - 04:20
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Did you purchase the upgrade for the power supply.  In order for ESW card to provide power
you need to have the following internal power supply
installed: PWR-2811-AC-IP

The documentation states For Cisco 2800 and 3800 the internal router power supply should
be swapped out for a new power supply with Power over Ethernet capabilities if Power over
Ethernet is required (examples of PoE enabled power supplies include PWR-2811-AC-IP=,
PWR-2821-51-AC-IP=, PWR-3825-AC-IP=, and PWR-3845-AC-IP=).

This is the URL:
http://www.cisco.com/en/US/partner/products/hw/routers/ps259/products_data_sheet09186a0080
1aca3e.html

rcesolutions Tue, 12/08/2009 - 04:25
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vvasisth,


Yes, the correct power supply is installed and, based on the "sho env" results, seems to be functioning properly.


Bob.

CS Business Systems

rcesolutions Tue, 12/08/2009 - 04:28
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I have ordered a new IPLM-4 Power daughter card for the HWIC-4ESW-POE.

Hopefully, that will solve the issue.

I've seen, in the past, modules that were detected but just did not function properly...


Any other insight would be greatly appreciated.


Bob.

CS Business Systems

vvasisth Tue, 12/08/2009 - 04:37
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everything looks fine to me. There are lot of bugs as well for this platform, if you are not able to find a bug then a hardware replacement is the only option left.

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