Error in communicating with Group Administration Server

Unanswered Question
Dec 8th, 2009

Hi,

In my CWLMS 2.5, when I try to access Common Services -> Device and Credentials -> Device Management, I get the following message:

Error in communicating with Group Administration Server.

It may be down or not yet up. Please make sure that Group administration server is up and running, then refresh the page.


I've tryied with the NMSROOT/bin/pdexec CMFOGSServer  and net stop/start crmdmgtd commands and no results.

Any idea?

Regards

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Joe Clarke Tue, 12/08/2009 - 13:08

First, you REALLY need to upgrade to at least LMS 2.6.  LMS 2.5 is end of life, and will be completely end of support next year.  The LMS 2.6 update is freely downloadable from http://www.cisco.com/cgi-bin/tablebuild.pl/lms26 .

Your problem here appears to be related to the fact that you have modified your Windows service startup parameters.  Post a screenshot of your Services control panel showing all of the LMS services.

Joe Clarke Tue, 12/08/2009 - 21:30

Set the following services to Manual, then reboot:

CiscoWorks Tomcat Servlet Engine

CiscoWorks VisiBroker Smart Agent

CiscoWorks Web Server

DFM dfmEpm database engine

DFM dfmFh database engine

DFM dfmInv database engine

Things should then work better for you.

redes.mural Wed, 12/09/2009 - 07:54

Hi Clarke, I have done your recomendation, (setting the services to Manual), but with the reboot, it has been started (automatically) again, is normal or should I set it to Disabled?

The error in Device Management is still there:

Error in communicating with Group Administration Server.
It may be down or not yet up. Please make sure that the Group Administration Server is up and running, then refresh the page.


Thanks!

Attachment: 
Joe Clarke Wed, 12/09/2009 - 14:41

The services should get started, but by Daemon Manager, and not the Windows service manager.  Post the CMFOGSServer.log.

redes.mural Wed, 12/09/2009 - 16:00

This is the CMFOGSServer log...

Error loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

The jvm.dll is in the path.

Joe Clarke Wed, 12/09/2009 - 20:21

Make sure Data Execution Protection is disabled in the System control panel.  Also, make sure anti-virus on-access scanning is disabled for NMSROOT.  If any of these things are not done, adjust the settings, then reboot.

redes.mural Thu, 12/10/2009 - 09:32

Hi Clarke

I've completely disabled the DEP in the Boot.ini file.

Also I've excluded for scanning (scheduled and auto-protect) the NMSROOT folder and all subfolders.

I rebooted, but I'm getting the same error  (Error in communicating with Group Administration Server............)

Joe Clarke Thu, 12/10/2009 - 09:51

What type of AV software do you have loaded?  If you shutdown Daemon Manager, clear out the CMFOGSServer.log, then restart, do you see the same errors in the log?  Do you have /3G configuredi n boot.ini?

redes.mural Thu, 12/10/2009 - 10:14

The server has Symantec Endpoint Protection v11.0.4202.75.

I renamed the CMFOGSServer.log file and the new one has the same errors:

Error loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll
Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll


No, I don't have the /3G parameter en Boot.ini.

This is my boot.ini file configuration:

[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows Server 2003, Standard" /fastdetect /NoExecute=AlwaysOff

Joe Clarke Thu, 12/10/2009 - 13:58

What errors do you see in the Windows Event Viewer related to cwjava?  If you connect to the server's console, what messages do you see?

redes.mural Fri, 12/11/2009 - 08:25

Hi Clarke,

I don't see any error or warning in Event Viewer (System and Application).

What do you mean with server's console?

Joe Clarke Sun, 12/13/2009 - 11:05

I mean you should sit down at the physical server's monitor, and check the console.  You can also get to this using VNC or using mstsc /console.

It may also be beneficial for you to open a TAC service request at this point so remote access can be gained.  It may be required to trace the flow of the CMFOGSServer JVM to see why it is failing.

redes.mural Thu, 12/17/2009 - 09:25

Ok, There ara not errors or messages in Server Console.

I can work with everything fine!. Even the rest of the CiscoWorks is working, just the Device Management isn't'.

didkovsky Tue, 10/21/2014 - 00:14
Admin > System > Debug Settings > Common Services Log Configurations >Debug Mode: Enable module CS Device Groups

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