ERROR: Payload checksum does not match registered payload checksum (French Canadian Language pack)

Unanswered Question

Hello everyone,


I'm currently working with Cisco TAC to resolve this issue when adding the French Canadian language pack after upgrading a customers UC520 to the UC520 8.0(0) - Software Package.


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ERROR: Payload checksum [4898e6f40988a2c3d91dec5559077aa9] does not match registered payload checksum [78b2dbe63afea57b0cd124cb88500eb7] for cue-vm-fr_CA-langpack.uc500.7.1.3.prt1

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The reason for my posting this is to advise anyone else who is having the problem that they are not alone! :)


Once my issue has been resolved, I'll be sure to post the solution.

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The problem has been resolved, here's how.


Firstly, I downloaded v8.0 on December 1st and there was another package posted December 3rd which contained an updated file, cue-vm-langpack.uc500.7.1.3.pkg, with a different date stamp and size than the one downloaded December 1st.


Seeing I had upgraded the UC520 with the December 1st package I needed to delete the file cue-vm-langpack.uc500.7.1.3.pkg from the system and download it to the UC again; as they [Cisco] seem to have changed it.


Software/Files Used

3CDaemon vers 2.0 rev 10 (download from here)

PuTTY (download from here)

UC520 8.0(0) - Software Package (download from here)

cue-vm-fr_CA-langpack.uc500.7.1.3.prt1 (download from here)


Instructions


1. Install the 3CDaemon and configure the FTP services (TFTP can't be used for the language installer)


2. Copy the files  cue-vm-langpack.uc500.7.1.3.pkg (extracted from the file SCUE-UC500-7.1.3.zip within UC520-8.0.0.zip) and cue-vm-fr_CA-langpack.uc500.7.1.3.prt1 into the FTP folder you've setup in step 1.


3. Use PuTTy to connect to the UC520 device


4. Commands ran from the console:

  1. service-module integrated-Service-Engine 0/0 session

        Press [ENTER] in case you don't see the prompt UC500-CUE#

   2.  software remove downloadfiles
   3.  software install upgrade url ftp://IP ADDRESS OF FTP SERVER/cue-vm-langpack.uc500.7.1.3.pkg username password

        example: software install upgrade url ftp://192.168.2.25/cue-vm-langpack.uc500.7.1.3.pkg username cisco password cisco


5. Now let's install the French Canadian language pack

     1. software install add url ftp://IP ADDRESS OF FTP SERVER/cue-vm-langpack.uc500.7.1.3.pkg username password

       example: software install upgrade url ftp://192.168.2.25/cue-vm-langpack.uc500.7.1.3.pkg username cisco password cisco

     2. go ahead and confirm

     3. select option 10 for French Canadian

     4. enter x to tell the installer you're done



Hope the above helps someone as we've spent close to the entire day on this. Make sure you have a full backup of your system along with the prompt and AA scripts. Let me know if I've left anything out; it's the end of my day and wanted to post this before I got too lazy ;)


You could technically install any additional language pack using the steps mentioned above just make sure the correct .prt2 file exists in the FTP folder.


Another post with some information which may help https://supportforums.cisco.com/thread/343252;jsessionid=691C83287467E81BA1736C77F88AB36A.node0



Bonne chance mes ami(e)!

Anonymous (not verified) Sat, 12/19/2009 - 06:44
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GREAT !!!

MERCI BEAUCOUP

mondakota Mon, 01/04/2010 - 08:41
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Thank you very much it was very helpfull. I didnt realize the problem when it happens to me, i didnt understand the whole upgrade process for VM either.



Again thanks.

sven.gaertner Sun, 09/19/2010 - 23:21
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I have the same problem with the actual german language file. I have done the workaround posted here, but the upgrade fails, because the language file checksum does not match the registered payload pattern.

I tried this from two different systems, but the error occures on both systems.

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