- Bronze, 100 points or more
Where should I begin with this issue? Has anyone seen it before?
I have softphone version 18.104.22.168 , CDP 2.0.1.02, engine 22.214.171.124 on my laptop running Vista. When I return a missed or received call from my Directories, my softphone freezes up. It does place the call, but I cannot disconnect, do any call handling, it's totally locked up. I have to exit and restart the softphone.
This is happening to a customer on a UC540 with Vista as well. I have a UC520. So I think it's a softphone version issue...I don't recall it happening to the previous version and I just recently upgraded to 7.0.3....
Please see the attached image of what the phone loks like when this happens...it's very odd.
Thank you !