CIPC locking up upon using Edit Dial function ( running Vista)

Unanswered Question
Dec 9th, 2009
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Where should I begin with this issue?   Has anyone seen it before?

I have softphone version , CDP, engine on my laptop running Vista.  When I return a missed or received call from my Directories, my softphone freezes up. It does place the call, but I cannot disconnect, do any call handling, it's totally locked up. I have to exit and restart the softphone.

This is happening to a customer on a UC540 with Vista as well. I have a UC520. So I think it's a softphone version issue...I don't recall it happening to the previous version and I just recently upgraded to 7.0.3....

Please see the attached image of what the phone loks like when this's very odd.

Please advise,

Thank you !


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Steven Smith Wed, 12/09/2009 - 13:30
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I have only found one instance of a similar problem, but it didn't have a resolution to it.  Would you mind opening a case up for this with the UC520 and CIPC 7.0.3?

stacy.thompson Mon, 12/14/2009 - 08:16
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One of our techs contacted TAC- right now there is a work around.

You must disable the Windows Search Service. SImply stopping the service does not work.

and then Microsoft should be creating a fix down the road.



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