supervisor desktop agent.

wplantier · ‎12-09-2009

On the supervisor desktop 6.6.1 premium is there a way to add a column calls waiting?

Jonathan Schulenberg · ‎12-09-2009

You cannot add columns but you can hide them in the Preferences window.

This already exists in the Oldest Contact column. The first number is the contacts waiting, the second number is the amount of time the longest contact has been waiting. E.g: 5 [00:08:00] indicates five contacts are waiting and the longest wait is eight minutes.

wilsonsant · ‎05-21-2013

Hi Jonathan,

In this example that You are mentioning there are 05 user in the queue. If there are Agent available and this user are in the queue (stuck), What is need to do to solve this problem. I am the same problem in UCCX 8.0(2)

Thanks,

Wilson