Client desktop agent

Unanswered Question
Dec 9th, 2009

Is there a way to so the agents can see where they are in the queue so they can anticipate when they might get a call?

I have this problem too.
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Jonathan Schulenberg Wed, 12/09/2009 - 10:10

What product: CCX or CCE?

If CCX, no. Agents have zero insight into that information sadly. You would need to look at a third-party wallboard (many provide browser-based interfaces) to show this to agents.

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