Call to Hunt group then back to original voicemail

Unanswered Question
Dec 9th, 2009

Hello All,

I have the following scenario to configure.

If I call user A DN , on no answer it should go to a hunt group (by CFNA to Hunt Pilot number, also the hunt group is on broadcast) which has 4 other users DNs  in the hunt group.

On no answer again the call should revert back to users A voicemail.

Can you suggest how I can acheive this.

FYI, I am using CCM 4.1 and Unity 4.0

Kind regards

I have this problem too.
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Jaime Valencia Wed, 12/09/2009 - 09:47

On the HP set the CFNA and CFB to Use Personal Preferences, under the DN that forwarded the call to the HP set the call forward no coverage to VM

Just to be clear, Hunt pilot uses hunt lists and line groups

AC uses pilot points and hunt groups

They DON'T mix so please do not confuse terms specially when posting.



If this helps, please rate


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