I have a 13 agent Call Center with one CSQ with Skills based routing.
The Call Center closes at 8 pm on Weekdays and 12 pm on Saturday EST. The time of day function only allows me to choose 15 min increments for open and closed. So the Call Center either closes at 8 pm or 7:45 pm. I need to prevent calls from being queued after 7:58 pm on Weekdays and 11:58 am on Saturday. I don’t know how to get around this 15 min restriction. A friend of mine told me that some kind of Java query can be entered into a Boolean variable and then use If / Then statements to check the time and route the call to closed at 7:58 pm and 11:58 am. Any help will be appreciated.