Open and Closed Time Outside of the 15 Minute Options

Unanswered Question
Dec 9th, 2009

I have a 13 agent Call Center with one CSQ with Skills based  routing.

The Call Center closes at 8 pm on Weekdays and 12  pm on Saturday EST. The time of day function only allows me to choose 15 min  increments for open and closed.  So the Call Center either closes at 8 pm or 7:45 pm.   I need to prevent calls from being queued after 7:58 pm on Weekdays and 11:58 am  on Saturday.  I don’t know how to get around this 15 min restriction.  A friend  of mine told me that some kind of Java query can be entered into a Boolean  variable and then use If / Then statements to check the time and route the call  to closed at 7:58 pm and 11:58 am.  Any help will be appreciated.

I have this problem too.
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