If I have two ICM's and two Call Managers, the first call manager communicate with first ICM, and the second call manager communication with second ICM, what is the possibility to let the first ICM communicate with the second call manager (in addition that it is communicated with first call manager), and to let the second ICM to communicate with the first call manager (in addition that it is communicated with the second call manager)?
Is it possible? Just need to establish the JTABI and it is going to work? So when agent logged in via the first communication manager, then both ICM's will know this? If yes, then if the agent busy (as one ICM route a call for it, this will be cleared for the other ICM)?