I have a client that is interested in the Salesforce.com connector from Cisco. I've looked at Cisco's documentation, but it's confusing. What dio I need for both a same and large scale implementation of this?
Cisco talks about a Call Connector Server, as well as ISR or Media Gateway; I'm confused is this not a PC based connector on each PC that connects to Salesforce.com?
Anyone running this please let me know what the scoop is and where to find good sizing and implementation documents.
Thanks in advance,