Device Fault Manager 3.0.5 starts, but have issues with alerts portlet

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Dec 10th, 2009
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Hello


We have windows 2003 server running LMS 1.0.1 and DFM 3.0.5, and have error messages on the "High Severity Alerts" DFM portlet says : "An exception occurred. Please check the AAD.log file for further details". AAD.log attached. Also "netstat -anob" attached.


Previously it works fine. dmgtd restart doesn't help. No problem with device management in DFM.


Any help will be really appreciated.


Regards,

Cedric.

Correct Answer by Joe Clarke about 7 years 3 months ago

Your EPM database is down.  This could be due to a corrupt transaction log, or a corrupt database.  First, shutdown Daemon Manager, then delete the NMSROOT/database/dfmEpm/dfmEpm.log if it exists.  Then run the following command:


NMSROOT/objects/db/win32/dbsrv9 -f NMSROOT/databases/dfmEpm/dfmEpm.log


Then try restarting Daemon Manager.  If the EPMDbEngine process is still down, you will need to restore LMS from a known good backup, or reinitialize this database with the command:


NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=epm dmprefix=EPM
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Joe Clarke Thu, 12/10/2009 - 09:30
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Post the output of the pdshow command.

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Joe Clarke Sun, 12/13/2009 - 11:00
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Your EPM database is down.  This could be due to a corrupt transaction log, or a corrupt database.  First, shutdown Daemon Manager, then delete the NMSROOT/database/dfmEpm/dfmEpm.log if it exists.  Then run the following command:


NMSROOT/objects/db/win32/dbsrv9 -f NMSROOT/databases/dfmEpm/dfmEpm.log


Then try restarting Daemon Manager.  If the EPMDbEngine process is still down, you will need to restore LMS from a known good backup, or reinitialize this database with the command:


NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=epm dmprefix=EPM
aserov Mon, 12/14/2009 - 01:09
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/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Обычная таблица"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}

<span lang="EN-US">NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=<strong>dfm</strong>Epm dmprefix=EPM<br/><br/>This command helps. Thank you.<br/><br/></span>

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