Device Fault Manager 3.0.5 starts, but have issues with alerts portlet

Answered Question
Dec 10th, 2009

Hello

We have windows 2003 server running LMS 1.0.1 and DFM 3.0.5, and have error messages on the "High Severity Alerts" DFM portlet says : "An exception occurred. Please check the AAD.log file for further details". AAD.log attached. Also "netstat -anob" attached.

Previously it works fine. dmgtd restart doesn't help. No problem with device management in DFM.

Any help will be really appreciated.

Regards,

Cedric.

I have this problem too.
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Correct Answer by Joe Clarke about 6 years 12 months ago

Your EPM database is down.  This could be due to a corrupt transaction log, or a corrupt database.  First, shutdown Daemon Manager, then delete the NMSROOT/database/dfmEpm/dfmEpm.log if it exists.  Then run the following command:

NMSROOT/objects/db/win32/dbsrv9 -f NMSROOT/databases/dfmEpm/dfmEpm.log

Then try restarting Daemon Manager.  If the EPMDbEngine process is still down, you will need to restore LMS from a known good backup, or reinitialize this database with the command:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=epm dmprefix=EPM
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Correct Answer
Joe Clarke Sun, 12/13/2009 - 11:00

Your EPM database is down.  This could be due to a corrupt transaction log, or a corrupt database.  First, shutdown Daemon Manager, then delete the NMSROOT/database/dfmEpm/dfmEpm.log if it exists.  Then run the following command:

NMSROOT/objects/db/win32/dbsrv9 -f NMSROOT/databases/dfmEpm/dfmEpm.log

Then try restarting Daemon Manager.  If the EPMDbEngine process is still down, you will need to restore LMS from a known good backup, or reinitialize this database with the command:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=epm dmprefix=EPM
aserov Mon, 12/14/2009 - 01:09

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<span lang="EN-US">NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=<strong>dfm</strong>Epm dmprefix=EPM<br/><br/>This command helps. Thank you.<br/><br/></span>

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