Softkey "Chiama" doesn't work

Answered Question
Dec 10th, 2009

I've got a solution based on:

1) Cucme with IOS: c2800nm-spservicesk9-mz.124-24.T2.bin

2) Ip Telephony: 7945 and 7911

Everything works fine except for one thing...the softkey "Chiama" doesn't work on 7911 phone, I try to composes the number and then press Chiama but nothing happened!!

I also tried to change IOS and phone firrmware but the result was the same.

I've attached my configuration

Help me please!!

Attachment: 
I have this problem too.
0 votes
Correct Answer by rob.huffman about 7 years 1 month ago

Hi There,

Good question:)

The determining factor for using the "Chiama Softkey" with the Handset On Hook is whether or not the phone model has a speakerphone. If Yes then the Chiama Softkey is supported, if No (like the 7911,7912,7905) then the Chiama Softkey with the Handset On Hook is not supported..You will see that if the Handset is Off-Hook the Softkey will work as desired. This is why you don't see this issue with the 7945's

Hope this helps!

Rob

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Correct Answer
rob.huffman Thu, 12/10/2009 - 09:10

Hi There,

Good question:)

The determining factor for using the "Chiama Softkey" with the Handset On Hook is whether or not the phone model has a speakerphone. If Yes then the Chiama Softkey is supported, if No (like the 7911,7912,7905) then the Chiama Softkey with the Handset On Hook is not supported..You will see that if the Handset is Off-Hook the Softkey will work as desired. This is why you don't see this issue with the 7945's

Hope this helps!

Rob

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