how to set the number of rings for the agent phone rings before it get the not prepared state

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Dec 10th, 2009
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hi, how to set the number of rings for the agent phone rings?  before it get the not prepared state.


thanks

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k.b.buckley Thu, 12/10/2009 - 13:26
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The following assumes that you are using ICM with an IPIVR etc (not using CVP), as the answer is different for CVP


What you are looking for is called "Ring no answer time".  It is set in the Agent Desk Setting List tool.


Regards,

Kevin

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