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how to set the number of rings for the agent phone rings before it get the not prepared state

giovanni.cock
Level 1
Level 1

‎12-10-2009 11:28 AM - edited ‎03-14-2019 04:58 AM

hi, how to set the number of rings for the agent phone rings?  before it get the not prepared state.

thanks

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k.b.buckley
Level 1
Level 1

‎12-10-2009 01:26 PM

The following assumes that you are using ICM with an IPIVR etc (not using CVP), as the answer is different for CVP

What you are looking for is called "Ring no answer time".  It is set in the Agent Desk Setting List tool.

Regards,

Kevin

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