Solved: "Device Collection Failed" for PIX firewall device

axa-wongjeff · ‎12-10-2009

Trying to do Ciscoworks Inventory Collection on a PIX firewall that is running old 4.2(5). I'm working with what I'm given. Oh well.

The task failed with the result message of "Device Collection Failed."

I took a look at IC_Server.log for results. I attached the pertinent output as file IC_Server--snapshot.log. According to the log messages, the collection failed due to "SnmpRequestTimeout".

The Ciscoworks server is able to ping and telnet to the PIX. I ensured Ciscoworks is using the correct SNMP string that is configured on the PIX. I initiated a snmpwalk from Device Center. The snmpwalk fails.

The following are the SNMP configuration on the PIX.

snmp-server host inside 10.76.144.199
snmp-server community xxxxxx

Firewalls that are running 6.x are recognized by Ciscoworks. Could it be that Ciscoworks does not like the 4.2(5) version?

Joe Clarke · ‎12-10-2009

Your PIX must be running at least 6.1(1) code for LMS to support it. This is documented at http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/device_support/table/lms32sdt.html .

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Joe Clarke · ‎12-10-2009

Your PIX must be running at least 6.1(1) code for LMS to support it. This is documented at http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/device_support/table/lms32sdt.html .