Hey guys --
I have a QSIG trunk between my H323 gateway and an Avaya G3R/8700 hybrid...
Everything works fine except Caller ID. When the Avaya phone dials the Cisco IP Phone we currently get the trunk outside number instead of the calling party number. When the Cisco Phone dials Avaya, caller ID works no problem.
In the Avaya, the PBX engineer says that she can change the format on the trunk group to unknown (from private), and that will show unknown name/number on the Cisco Phone. She thinks that the problem is somewhere in the system the number is being masked, but she doesn't know where..
Thanks guys. (BTW not a fan of the NetPro 2.0...)
Get the tech to check Page 2 of the trunk form and confirm:
The Numbering Format is set to public.
Send Calling Number is Yes
Send Connected number set to yes if you want to the connected number to be displayed on the tandemed call.
Then goto change isdn public-unknown-numbering set:
Extension Length (number of digits on the extension number)
Extension Code (the leading digit of the Extension range)
Trk Grup of the tie circuit
Leave CPN prefix Blank
Total CPN Length (total digits in the numbering plan e.g. 5 for 1xxxxx)
That should do it..
Also get the tech to run a List Trac TAC XXX where XXX is the TAC: adminsitered on Page 1 (top right) of the tie trunk group.
Let me know how you get on.